Housing Problems

Updated

UCB Support

If you’re looking for support for housing from UCB, you should contact accommodation@ucb.ac.uk or visit Student Support in Baskerville House, who can offer information and advice on a range of housing-related issues or explore whether emergency accommodation can be made available.

If you live at the Maltings and have a problem, we encourage you to speak to the staff at the Maltings Reception first. If they can’t help or if you’re not satisfied by the outcome, we can help you understand UCB’s complaints process to have your case reviewed formally. Click here to find out more about complaints, or schedule a meeting with an advisor from the Guild.

External Support

Citizens Advice

Citizens Advice can provide independent and free advice on housing and accommodation. Their experts can provide information on:

  • renting privately
  • finding accommodation
  • mortgages, homelessness
  • eviction
  • repairs
  • your rights as a tenant

You can contact their Information Helpline from 9.30-16.30, Monday-Friday.
Telephone: 08082787990

Shelter

Shelter provide expert advice on housing issues and homelessness. This includes the option to chat to an advisor online,  contact their emergency 365 day per year helpline or meet an advisor face to face. Shelter also provide free legal advice and can attend court on your behalf. 

Telephone: 0808 8000 4444